Amenities
Enjoy a more comfortable visit with our convenient amenities, designed to make your time at the mall easier and more enjoyable
Our Amenities
- Nursing Rooms
- LG Floor
- Stroller Rental
- Concierge Counter
- Surau
- LG Floor
- Wheelchair Rental
- Concierge Counter
- ATM
- LG Floor, G Floor & Level 2
- Monorail Station - Medan Tuanku
- Public Transporation (Monorail)
Where You’ll Be
Frequently Asked Questions
What are the operating hours of Quill City Mall KL?
Quill City Mall KL operates from 10AM to 10PM daily. However, some tenants or shops may open earlier or close later (subject to some tenants or shops).
Where is the Concierge Counter located, and how can I contact Customer Care personnel for assistance?
The Concierge Counter is located at Ground Floor, in front of Watsons. For further assistance, you can call Customer Care personnel at +603-2603 1111.
How can I access the mall directory and stay updated on the latest events and promotions in Quill City Mall KL?
Please visit our website at www.quillcitymall.com.my
Who should I contact for general inquiries or emergencies during mall hours?
For general inquiries or emergencies, you may contact our Customer Care personnel at 03-2603 1111
How can I inquire about career vacancies within Quill City Mall KL?
For career vacancies within Quill City Mall KL, you may drop your enquiries at our website www.quillcitymall.com.my
Whom should I contact for renting promotions/event space within Quill City Mall KL?
For renting promotion/event space, kindly email the Marketing Department at marketing@quillcitymall.com.my
Whom should I contact to rent a shop or kiosk within Quill City Mall KL?
For renting a shop or kiosk, please submit your inquiry to the Leasing Department at enquiry.leasing@quill.com.my.
Whom should I contact to rent a pushcart or vending machine within Quill City Mall KL?
For renting a pushcart or vending machine, please submit your inquiry to the Marketing Department at marketing@quillcitymall.com.my.
Where is the Amenities Loan service located in the Quill City Mall KL and what are its operating hours?
The amenities loan service is located at Ground Floor Concierge Counter, and operates from 10AM to 9PM daily.
What amenities are available for loan in the Quill City Mall KL?
The available loan amenities include baby strollers and wheelchairs.
What are the requirements for loaning amenities at Quill City Mall KL?
To loan amenities, there’s a requirement of a RM 50 refundable deposit, Identity Card (for Malaysian) / Passport (for Foreigner) or Driving Licence, 4 hours per usage, and the items must be returned before 9.30PM.
How can payment for loan amenities be made?
Payment for loan amenities can be made by cash only.
How can reservations for amenities be made?
Reservations is first-come, first-serve basis.
Are there any conditions for the return of loaned amenities?
Yes, the baby stroller and wheelchair must be returned in the same condition as loaned, specifically without food crumbs and not wet, to receive the deposit back.
Are there any restrictions or guidelines for using loaned amenities?
Yes, there are restrictions and guidelines for using loaned amenities, such as usage only within Quill City Mall KL, weight and age restrictions for certain amenities, and safety precautions.
Are there any specific conditions or restrictions for the loan of baby strollers and wheelchairs?
Yes, there are specific conditions or restrictions for loaning amenities as per below:
- “Baby Strollers” are for children below 3 years old or weighing not more than 15kg, with the child’s seatbelt fastened at all times and do not leave your handbag/shopping bags on stroller/hanging on the handle unattended.
- “Wheelchairs” are for patrons below 90kg.
Where is the Baby / Nursing Room located in Quill City Mall KL?
The baby / nursing room is conveniently located from Level LG and Level 2.
What are the operating hours of the Baby / Nursing Room?
The baby / nursing room is open during mall operating hours from 10AM to 10PM daily.
What facilities are available in the Baby / Nursing Room?
Our baby / nursing rooms are equipped with tissues, foam soap, baby liquid cleanser, private nursing rooms, and diaper changing station. Our mall cleaners will ensure all the baby rooms are cleaned frequently and sanitised during business hours and are comfortable and user-friendly for customers.
Note: Should you require any assistance, please approach our Customer Care personnel at 03-2603 1111.
Can my husband accompany me in the Baby / Nursing Room?
Yes, he may. However, it is not advisable for him to be in the baby / nursing room.
Where is the Lost & Found service located, and what are its operating hours?
The Lost & Found service is located at Ground Floor, Concierge Counter, in front of Watson. You can also call Customer Care personnel at +603-2603 1111 for further assistance. Operating hours are from 10AM to 10PM daily.
What should I do if I lose/find an item in the mall?
If you lose/find an item, you can seek assistance from Customer Care personnel at +603-2603 1111 or proceed to Ground Floor, Concierge Counter, located in front of Watson. Please provide your full name, contact details, item description, location, and time & date. This information will help verify the item and lodge a report in the Lost & Found system for documentation purposes.
What should I do if my lost item hasn't been found?
If it’s highly likely that your item hasn’t been found, contact Customer Care personnel at +603-2603 1111 or visit Ground Floor Concierge Counter, in front of Watson, for confirmation.
How will I know if my lost item has been found?
If your lost item has been found, Customer Care personnel will call you to claim back your item.
What is the verification process for claiming a lost item?
Customer Care personnel will verify the item by requesting you to describe its contents. After verification, provide your full name, identification, and contact details for documentation purposes.
Can someone else collect my lost item on my behalf?
It’s advisable for the owner to collect the item personally. If not possible, contact Customer Care personnel at +603-2603 1111 to arrange for someone else to collect on behalf, providing necessary information upon claiming.
Where is the Prayer Room located in Quill City Mall KL?
The prayer room is located at LG, nearby Z-Mail
Should I worry about my belongings while in the Prayer Room?
We would like to advise you to take care of your belongings and ensure your belongings are within sight during prayer to avoid theft or loss.
What are the opening hours of the Prayer Room?
The prayer room is open from 12PM to 10PM daily.
Is there any other Prayer Room near Quill City Mall KL?
No, At this moment we only have one prayer room at LG Floor, which nearby Z-Mail
What facilities are available in the Prayer Room?
The prayer rooms for both male and female in the mall are equipped with facilities to accommodate the needs of our shoppers. These include prayer mats, prayer garments, shoe racks, mirrors, benches, clothes racks, and a table that displays the Muslim prayer time schedule.
How can I apply for Season Parking at Quill City Mall KL?
Quill City Mall KL does not provide season parking for shoppers. Season parking only for Quill Group internal staff and Tenants.
What are the nearest Monorail stations to Quill City Mall KL?
Medan Tuanku Station
How can I get to Quill City Mall KL using Monorail?
You may take the monorail and head towards Medan Tuanku Station. There is a linked bridge connecting the monorail station and Quill City Mall KL.